FAQs


Returns?

Sometimes the fit isn’t right, so here at Velviere we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

It’s important to note that shipping costs are not covered by Velviere when sent back, so we suggest using your local post office for the best service and tracking ID.

Mislaid your returns sheet? Don’t panic. Just send us over an email at INFO@VELVIERE.COM and we’ll be happy to help you out.

When filling out the sheet, please make sure you indicate if you would like a refund or an exchange. 

Can I change the delivery address on my order?